Ab initio, refresher and recurrent are tailored to your needs.


Passengers service agents

  • Airside safety
  • DGR (cat 9)
  • Human Factors
  • Lost and Found
  • Basic Customers Service
  • PRM – Handling Passengers with Reduced Mobility
  • Aviation English
  • Fire safety awareness

traffic agents

  • Airside safety
  • DGR (cat 10) – Traffic

  • Human Factors
  • Traffic coordination

  • Basic driving (apron)

  • Aviation English

  • Fire safety awareness

Ramp agents and load planners

  • Airside safety

  • Ramp safety

  • DGR (cat 6 ou 8)

  • Human Factors

  • Basic driving (apron)

  • Aviation English

  • Fire safety awareness

Ground handling agents

  • Airside safety
  • Human Factors
  • Loading and unloading of baggage and cargo

  • Ground Support Equipment - Operation

    * High- loaders

    * Conveyer belts

    * Loading belts

    * Push back tractors

    * Small baggage cart tugs

    * De-icing trucks

    * Steps

  • Aircraft Marshalling and Ramp Hand Signals
  • Headsets and hearing protection
  • Headset Start Up
  • DGR (cat 6 ou 8)
  • Basic driving (apron)

  • Aviation English

  • Fire safety awareness

security & screening agents

  • Airside safety

  • DGR (cat12)

  • Fire safety awareness

Maintenance technicians

  • Airside safety

  • Basic driving (apron)

  • Ground Support Equipment - Operation

  • Headset Start Up

  • Simplified Technical English for maintenance technicians

  • Fire safety awareness

Engineering

  • Airside safety

  • Technical Aviation English for engineering

  • Fire safety awareness

Airport Ground Staff

  • Fire safety awareness
  • Basic Customers Service
  • Passenger Service
  • PRM – Handling Passengers with Reduced Mobility
  • DGR (cat 6, 8 , 9, 10, 11, 12)
  • Dangerous Goods Awareness
  • Medical aspects and First Aid






Questions? We are there to help and answer your questions!
Contact Us : contact@dianora.ma or + 212 (0) 678 661 636