To be able to control the aviation terminology and phraseology necessary for airport ground staff
each person wanting to acquire the necessary terminology and phraseology required by airport & airline ground staff
BAC or equivalent
Good general culture
Age : at least 21 years
Good knowledge of general English (intermediate level)
Different airport & airline jobs
The use of a standard conversation
Study of different cultures, accents and habits in different English speaking regions of the world
Practical English exercises in every day professional situations :
- Orienting clients
- Ask the essential questions at the “check-in desk”, checking the essential information and documents
- Answer the client’s questions
- To say and not to say
- Minor passenger problems
- Complaints and disruptive passengers
- Fluency
- Pronunciation
- Revision of some essential grammar
- Aviation and travel vocabulary