| Airline Customer Service |
|
|
|
|
|
|
|
|
| Basic Customer Service |
|
x
|
|
|
|
|
|
|
| Communication Skills |
x
|
x
|
x
|
|
x
|
x
|
|
|
| Attitude and Behavior |
|
x
|
|
x
|
|
|
|
|
| Grooming Tips very professional should know |
|
x
|
|
x
|
|
|
|
|
| Uniform Dress Guidance and Make Up |
|
x
|
|
x
|
|
|
|
|
| Dealing with Difficult and Disruptive Customers |
x
|
x
|
x
|
|
x
|
|
|
|
| PRM- Handling Pax with Reduced Mobility |
|
x
|
|
|
|
|
|
|
| English for Specific / Special Purposes (ESP) |
|
|
|
|
|
|
|
|
| First Learn English |
x
|
x
|
|
x
|
x
|
x
|
x
|
x
|
| English Brush-Up |
x
|
x
|
x
|
x
|
x
|
x
|
x
|
x
|
| Aviation English for Pilots |
x
|
x
|
|
|
|
|
|
x
|
| ELPAC Testing for Pilots and ATCOs |
x
|
x
|
x
|
x
|
|
|
x
|
x
|
| Aviation English for Cabin Crew |
x
|
x
|
x
|
|
|
|
x
|
x
|
| Aviation English for Ground Staff |
x
|
x
|
|
|
|
|
x
|
x
|
| English for the Aviation Industry |
x
|
x
|
|
|
|
|
x
|
x
|
| Cabin Crew Training |
|
|
|
|
|
|
|
|
| Welcome on board |
|
x
|
|
|
|
|
|
|
| Initial Airline Cabin Crew Training |
x
|
|
x
|
|
x
|
|
x
|
x
|
| Corporate and Private Jets Cabin Crew |
x
|
x
|
x
|
|
|
|
|
|
| Senior Cabin Crew Qualification |
x
|
x
|
x
|
x
|
|
|
x
|
x
|
| Service at High Altitude |
|
x
|
|
|
|
|
x
|
|
| Catering guidelines for Cabin crew |
|
x
|
|
|
|
|
x
|
|
| Human Factors |
|
|
|
|
|
|
|
|
| Introduction to Human Factors and Ergonomics |
|
x
|
|
|
x
|
|
x
|
|
| Human Factors in Aviation |
x
|
|
|
|
|
|
x
|
|
| Human Performance and Limitations |
|
x
|
|
|
|
|
|
|
| Management |
|
|
|
|
|
|
|
|
| Introduction to Safety Management Systems |
|
x
|
|
|
|
|
|
|
| Conflict Management & Problem solving |
|
x
|
|
|
|
|
|
|
| Leadership and Management |
x
|
x
|
x
|
x
|
|
|
|
|
| Recruitment: Interview & Assessment explained |
|
x
|
|
|
|
|
x
|
|
| Train the Trainer |
|
|
|
|
|
|
|
|
| Train the Trainer-initial course |
x
|
x
|
x
|
x
|
x
|
|
x
|
x
|
| Train the Trainer-recurrent course |
x
|
x
|
x
|
|
|
|
|
|
| Train the Trainer-ELP Assessor initial |
x
|
x
|
x
|
|
x
|
|
x
|
x
|
| Train the trainer-ELP Assessor recurrent |
|
x
|
|
|
|
|
|
|
| Safety & Security |
|
|
|
|
|
|
|
|
| Basic Airside Safety |
|
x
|
x
|
|
|
|
|
|
| Fire/Smoke Safety Awareness |
|
x
|
x
|
|
|
|
x
|
|
| Incident and Accident Prevention |
x
|
x
|
|
|
|
|
x
|
|
| Medical Aspects and First Aid |
|
x
|
x
|
|
|
|
x
|
|
| Aviation Security Awareness (AvSec) |
|
x
|
|
|
|
|
x
|
|
| Dangerous Goods Regulation (DGR) |
|
|
|
|
|
|
|
|
| Dangerous Goods Awareness |
|
x
|
|
|
|
|
x
|
x
|
| Dangerous goods cat 6 |
|
x
|
|
|
|
|
|
|
| Dangerous goods cat 9 ,10 |
|
x
|
|
|
|
|
|
|
| Dangerous goods cat 11 ,12 |
|
x
|
|
|
|
|
|
|
