Airline Customer Service :

 

    Basic Customer Service

    Make employees aware of how to act and think with a customer focus-taking a practical approach using examples from the day-to-day business. This improves communication skills and teach participants how to behave correctly.

    E-learning/Self-study
    English-French



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    Communication Skills

    Learn to speak appropriately with a wide variety of people whilst maintaining good eye contact, demonstrate a varied vocabulary and tailor your language to your audience, listen effectively, present your ideas appropriately, write clearly and concisely, and work well in a group

    Virtual classroom/Instructor-led
    E-learning/Self-study
    English

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    Attitude and Behavior

    Attitude is a way of thinking, feeling, belief, or opinion of approval or disapproval towards something. Behavior is an action or reaction that occurs in response to an event or internal stimuli (i.e., thought).

    E-learning/Self-study
    English



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    Grooming Tips every professional should know!


    Appropriate grooming and hygiene is an important part of managing your Image.

    E- learning/Self-study
    English



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    Protocol, Etiquette, Courtesy and Manners

    As employees are recruited cross culturally and from various geographic locations, companies strive to bring about uniformity in standard of self-presentation by the employees.

    E-learning/Self-study
    English


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    Dealing with Difficult and Disruptive Customers

    When difficult or rude customers confront you, it can be difficult to know how to respond or defuse the situation. Strategies for dealing with difficult or rude Customers.

    E-learning/Self-study
    English


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    PRM- Handling pax with reduced mobility

    Instruct the airport personnel to assist the passengers with reduced mobility and handle their baggage in conformity with Regulation (EC) N°1107/2006. This course is designed for active or future airport personnel.

    E-learning/Self-study
    English


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