Basic Customer Service

Make employees aware of how to act and think with a customer focus-taking a practical approach using examples from the day-to-day business. This improves communication skills and teach participants how to behave correctly.
E-learning/Self-study English-French
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Communication Skills

Learn to speak appropriately with a wide variety of people whilst maintaining good eye contact, demonstrate a varied vocabulary and tailor your language to your audience, listen effectively, present your ideas appropriately, write clearly and concisely, and work well in a group
Virtual classroom/Instructor-led E-learning/Self-study English
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Attitude and Behavior

Attitude is a way of thinking, feeling, belief, or opinion of approval or disapproval towards something. Behavior is an action or reaction that occurs in response to an event or internal stimuli (i.e., thought).
E-learning/Self-study English
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Grooming Tips every professional should know!

Appropriate grooming and hygiene is an important part of managing your Image.
E- learning/Self-study English
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Dealing with Difficult and Disruptive Customers

When difficult or rude customers confront you, it can be difficult to know how to respond or defuse the situation. Strategies for dealing with difficult or rude Customers.
E-learning/Self-study English
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